Return & Refund Policy | Buy Authentic Skincare Online | Z-Beauty

Return & Refund Policy

At Z-Beauty, customer satisfaction is important to us. We strive to ensure that all products arrive in excellent condition and meet your expectations.

Eligibility for Returns

Due to hygiene, safety, and product integrity considerations, we are unable to accept returns or exchanges on any cosmetics, skincare, haircare, personal care, or beauty products that have been opened, used, tested, or tampered with.

We accept returns only under the following circumstances:

  • The product received is damaged during transit.

  • The wrong item was delivered.

  • The item is defective upon arrival.

  • The item is unopened, unused, and in its original sealed packaging.

Return Request Period

Customers must submit a return request within 7 days of receiving their order.

To initiate a return, please contact our customer support team with:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and packaging

Failure to provide sufficient evidence may result in the return request being declined.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used products

  • Products with broken seals

  • Items purchased on clearance, sale, or promotional discounts (unless defective)

  • Gift cards

  • Products damaged due to misuse, improper storage, or normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Upon verification, we will offer one of the following remedies:

  • Replacement of the item

  • Store credit

  • Refund to the original payment method

The resolution offered will be determined at our sole discretion based on product availability and the nature of the issue.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping charges, customs duties, taxes, and other service fees are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the terms of this Return & Refund Policy.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: zoyenabeauty@gmail.com
Phone: +971541658035
Business Hours: 10:00 - 21:00 GST

By placing an order with Z-Beauty, you acknowledge and agree to this Return & Refund Policy.